REFUNDS POLICY
How will my refund be processed?
Refunds issued following a complaint are subject to review and depend on the specific circumstances of the case. If a refund is approved, the processing method may vary.
- Bank Transfer: In most cases, refunds are issued via bank transfer. To proceed, Guests will be asked to provide the necessary documentation, including valid bank details.
- Credit Card Refund: In some situations, refunds may be issued directly to the credit card used for the original payment.
Once your request has been reviewed and approved, MSC Cruises will inform you of the applicable refund method and any further steps required to complete the process.
Can I choose my preferred refund method?
Refund methods are determined by MSC Cruises’ policies and the specific circumstances of each case. While bank transfers are the most common method, in some cases refunds may be issued directly to the credit card used for the original payment. Guests cannot choose a preferred refund method.
How long does it take to receive my refund?
Refunds are usually processed within 30 days from the date MSC Cruises confirms receipt of all required has been received. Please note that processing times may vary depending on the refund method and the policies of your bank or credit card provider.
What should I do if I haven’t received my refund after 30 days?
If your refund has not been received within the expected timeframe, please follow these steps:
- Check with your bank or credit card provider to confirm whether the transaction has been processed.
- Ensure that the bank details provided (if applicable) for the transfer were accurate and complete.
- If the refund is still not received, please contact us for further assistance. To help us support you more efficiently, kindly include your booking details.
