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Frequently asked questions

Find the information you’re looking for in our Frequently Asked Questions section. You can either search by topic or look for a specific...


Crime reporting


Health & medical

What medical service is available on board? Which areas of the ship are accessible to passengers with disabilities or reduced mobility? Read our FAQ...


staterooms

What is the difference between an Internal and an External Stateroom? What equipment is available in a stateroom? Read our Frequently Asked Questions...


MSC Voyagers Club

What is the MSC Voyagers Club? Why should I register to the MSC Voyagers Club? What are the privileges of each MSC Voyagers Club level? Read our FAQ...


Internet access

What is satellite internet access and how does it work? How much does each satellite internet access package cost? Read our Frequently Asked Questions...


On board entertainment

Is it necessary to make reservations for the theatre? Which kind of activities can I find on board? Read our Frequently Asked Questions...


On board shopping

Is there duty free on board? What shops are there on board? What are the shop opening hours? What credit cards are accepted? Read our Frequently Asked Questions...


On board payment

What credit cards are accepted? What are the payment methods on board? Can cash withdrawals be made on the ship? Read our Frequently Asked Questions...


Children & teens

What can babies and small children do on board? Are the children's activities provided at an additional cost? Read our Frequently Asked Questions...