FLEXIBLE BOOKING CHANGES

With Flexible Booking Changes, you have the flexibility you need to feel confident in booking with MSC.  See details below to learn more about Flexible Booking Changes.

Flexible Booking Changes Includes:

For bookings confirmed from August 1st, 2020 to March 31, 2022
Applicable on all cruises departing through March 31, 2023

What is Flexible Booking Changes?
If your booking date and cruise date falls in the above dates, MSC Cruises allows you to cancel up to 48 hours prior to departure by 5pm EST  for cruise only and move your money to any cruise and any ship. 


How do I participate in Flexible Booking Changes?
Was your cruise booked between August 1st, 2020 - March 31, 2022? 
Applicable on all cruises departing through March 31, 2023.

If you answered yes to the above, you are eligible for Flexible Booking Changes! You MUST call our Contact Centre and advise them you would like to take advantage of Flexible Booking Changes (must call 48 hours prior to your cruise by 5pm EST for cruise only). Our Contact Centre will work with you or your travel advisor to move the money currently placed on your original booking and apply the funds to a new cruise of your choice (any ship, any sailing prior to March 31, 2023).

 
 
 
 
 
 

faq

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

What is Flexible Booking Changes?

Flexible Booking Changes is our new flexible policy effective for all bookings made from August 1, 2020 - March 31, 2022. This policy allows guests to change their cruise up to 48 hours prior to departure for cruise only and move their money to a new cruise date and/or new sip of their choice within the allotted time frame (any ship, any sailing on or before March 31, 2023).

Excluding World Cruise and World Cruise segments

 
 
 
 

Which sailing dates are included in Flexible Booking Changes?

If you booked your cruise between August 1st, 2020 - March 31, 2022 AND your cruise departs through March 31, 2023, you qualify for Flexible Booking Changes.

*Note: All guests participating in Flexible Booking Changes must cruise on or before March 31, 2023.

 

Excluding World Cruise and World Cruise segments.

 
 

How do I participate in Flexible Booking Changes?

In order to participate in Flexible Booking Changes, you will need to call our Contact Centre at least 48 hours for cruise only prior to your cruise departure. Let our Contact Centre know you would like Flexible Booking Changes and you wish to move your cruise to another date and/or ship.


Our Contact Centre will help you move the funds on your original cruise booking to your new cruise booking. Your new cruise booking must sail on or before March 31, 2023. You may choose any ship/sail date.

 
 
 
 

What if I move my cruise to a new date and the new cruise is less expensive?

Once your money is transferred from your original booking to your new booking, any additional money left will be used towards a stateroom upgrade and cannot be refunded. 

When is the latest I can cancel my cruise only in order to participate in Flexible Booking Changes?

Please see the table below to see when you must cancel your cruise by in order to be eligible for Total CruiseFlex:

CRUISE DEPARTS: MUST CALL BY:
Sunday Friday by 5pm EST
Monday Saturday by 5pm EST
Tuesday Sunday by 5pm EST
Wednesday Monday by 5pm EST
Thursday Tuesday by 5pm EST
Friday Wednesday by 5pm EST
Saturday Thursday by 5pm EST