MSC CRUISES
Cruise ASSURANCE

CANCEL UP TO 48 HOURS BEFORE YOUR CRUISE
ON SAILINGS THROUGH SEPTEMBER 30, 2020

Get a 100% Future Cruise Credit For Sailings Through Dec 2021

Cruise Assurance Form HERE

 

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Cruise Assurance Program Info & FAQ

Up to 48 Hour Cancellation Before Your Cruise

At MSC Cruises, we want you to book a cruise with the assurance you need. That's why we've created the CRUISE ASSURANCE PROGRAM - allowing new and existing guests to postpone up to 48 hours prior to their cruise departure and reschedule for a future date. 


Effective MAY 30, 2020, guests have greater flexibility on sailings departing through September 30, 2020. If you opt to difer a booked cruise in the given time frame, we'll give you a Future Cruise Credit in the amount you paid and you can reschedule your cruise. Your Future Cruise Credit is valid on any cruise departing on or before December 31, 2021. 


If you wish to participate in the CRUISE ASSURANCE PROGRAM, please complete the online form. If you booked your cruise with a travel agent, please contact them directly to have them complete the Cruise Assurance Form on MSC Book Canada. If you have purchased any prepaid onboard amenities online (such as drink packages, internet, restaurants, etc) , please login into your account to manage booking and cancel the already purchased item(s) prior to completing the cruise assurance form.  

 

See the Frequently Asked Questions Below

 
 
 
 
 

WHAT IS THE CRUISE ASSURANCE PROGRAM?

Our new Cruise Assurance program allows guests to cancel their cruise up to 48 hours before the cruise departure and reschedule for a future sailing. Effective May 30, 2020, Cruise Assurance is valid on sailings departing on or before September 30, 2020. If you choose to difer your cruise and reschedule, a Future Cruise Credit will be given in the amount paid that is valid on any MSC cruise on or before December 31, 2021. In order to participate in the Cruise Assurance, you must complete and submit the Cruise Assurance Form online.
 

WHAT IS INCLUDED IN CRUISE ASSURANCE?

The Cruise Assurance program includes:
- Cruise cancellation up to 48 hours before your cruise and reschedule for a future date
- Effective May 30, 2020 for all sailings departing on or before September 30, 2020
- Future Cruise Credit in the amount paid valid on any cruise on or before December 31, 2021
 
 

WHAT SAILING DATES ARE INCLUDED IN THE CRUISE ASSURANCE PROGRAM?

Effective May 30, 2020, the Cruise Assurance program is applicable for all sailings departing on or before September 30, 2020. NOTE: Any bookings made during this time-frame, but the cruise departure date is after September 30, 2020, will not be included in the Cruise Assurance program and standard terms and conditions apply.
 

DO STANDARD TERMS AND CONDITIONS APPLY FOR FINAL PAYMENT

Yes, final payment is due no later than 90 days prior to your cruise departure on cruises less than 15 nights. For cruises 15 nights or greater, final payment is due no later than 110 days prior to your cruise departure.

HOW DO I QUALIFY FOR THE CRUISE ASSURANCE PROGRAM

Final and full payment must be made on a cruise departing prior to September 30, 2020 to qualify for the Cruise Assurance program. 
 

HOW DO I TAKE ADVANTAGE OF CRUISE ASSURANCE

If you wish to participate in the Cruise Assurance program and reschedule your cruise for a future date, you must complete the Cruise Assurance Form online. If you book your cruise with a travel agent, please contact them directly for them to fill Cruise Assurance Form on MSC Book Canada. 

IF I POSTPONE MY CRUISE, WILL I GET A REFUND FOR MY PRE-CRUISE ITEMS PURCHASED?

Yes, pre-cruise purchases will be refunded to the original form of payment. 

WHEN DOES MY FUTURE CRUISE CREDIT EXPIRE?

If you choose to reschedule your cruise and receive a Future Cruise Credit, you must use this credit by December 31, 2021. 

WHAT IF THERE IS A DIFFERENCE IN THE NEW CRUISE PRICE VS. MY FUTURE CRUISE CREDIT?

If your new cruise booking is greater than the value of your Future Cruise Credit, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit's value, a new Future Cruise Credit will be issued for the balance. 

DOES THIS PROGRAM APPLY RETROACTIVELY TO PREVIOUSLY CANCELLED BOOKINGS?

The program goes into effect on May 30, 2020, therefore any booking cancelled prior to this new temporary cancellation policy change will be in standard cancellation penalty and will not be eligible for this program.
 

CAN GUESTS IN A BOOKING CHOOSE TO CANCEL, WHILE OTHER GUESTS DO NOT CANCEL AND DECIDE TO CRUISE?

No, MSC Cruises Assurance must apply to ALL guests within the booking. The associated Future Cruise Credit will list ALL guest names in the booking. The amount of the Future Cruise Credit will be equal to the full cruise fare of the original booking. Government taxes and fees will be automatically refunded. The FCC is non-transferable and non-refundable.

IF I WAS ORIGINALLY TRAVELING WITH A FRIEND AND AT THE TIME OF REBOOKING HE/SHE DOESN'T WANT TO TRAVEL, CAN I GO ALONE?

Yes, keep in mind the full value of the Future Cruise Credit will apply to the future booking. MSC will not provide either a refund or an Future Cruise Credit to the individual that subsequently decides not to travel. Single supplement charges will apply and, if the future booking costs more than the original booking, the guest is responsible to pay the difference. If the price of the future booking is less than the original booking, an Future Cruise Credit for the balance will be issued to the guests that appeared in the original reservation.
 
 

WHAT IF I DO NOT CHOOSE CRUISE ASSURANCE?

Standard cancellation penalties will apply if you do not wish to participate in the Cruise Assurance program. Please note you must complete the Cruise Assurance Form online in order to accept the Cruise Assurance conditions.

WHEN IS THE LATEST I CAN CHANGE MY CRUISE?

Please see the table below to see when you must difer your cruise by in order to be eligible for our Cruise Assurance program.

 

Cruise Departs   Must Complete Online Form By
 Sunday Friday by 5pm EST
 Monday Saturday by 5pm EST 
 Tuesday Sunday by 5pm EST 
 Wednesday  Monday by 5pm EST
 Thursday  Tuesday by 5pm EST
 Friday  Wednesday by 5pm EST
 Saturday Thursday by 5pm EST 

 
 

Cruise assurance program

CANCEL UP TO 48 HOURS BEFORE YOUR CRUISE, RECEIVE A FUTURE CRUISE CREDIT & RESCHEDULE YOUR CRUISE
We want you to feel assured so we're allowing new and existing guests to cancel up to 48 hours prior to their cruise departure and reschedule for a future date. Effective May 30, 2020, Cruise Assurance is valid on sailings departing on or before September 30, 2020. If you choose to cancel your cruise and reschedule, a Future Cruise Credit will be given in the amount paid that is valid on any MSC cruise on or before December 31, 2021.

If you book directly on our website and you choose to cancel and reschedule your cruise, you must complete the Cruise Assurance Program Form. If you booked your cruise with a travel agent, please contact them directly to have them fill the form on MSC Book Canada.