Cruise Assurance Program Info & FAQ
Up to 48 Hour Cancellation Before Your Cruise
At MSC Cruises, we want you to book a cruise with the assurance you need. That's why we've created the CRUISE ASSURANCE PROGRAM - allowing new and existing guests to postpone up to 48 hours prior to their cruise departure and reschedule for a future date.
Effective March 10, 2020, guests have greater flexibility on sailings departing through July 31, 2020. If you opt to difer a booked cruise in the given timeframe, we'll give you a Future Cruise Credit in the amount you paid and you can reschedule your cruise. Your Future Cruise Credit is valid on any cruise departing on or before December 31, 2021.
If you wish to participate in the CRUISE ASSURANCE PROGRAM, please complete the online form. If you booked your cruise with a travel agent, please contact them directly to have them complete the Cruise Assurance Form on MSC Book Canada. If you have purchased any prepaid onboard amenities online (such as drink packages, internet, restaurants, etc) , please login into your account to manage booking and cancel the already purchased item(s) prior to completing the cruise assurance form.
See the Frequently Asked Questions Below
WHAT IS THE CRUISE ASSURANCE PROGRAM?
WHAT IS INCLUDED IN CRUISE ASSURANCE?
- Cruise cancellation up to 48 hours before your cruise and reschedule for a future date
- Effective March 10, 2020 for all sailings departing on or before July 31, 2020
- Future Cruise Credit in the amount paid valid on any cruise on or before December 31, 2021
WHAT SAILING DATES ARE INCLUDED IN THE CRUISE ASSURANCE PROGRAM?
DO STANDARD TERMS AND CONDITIONS APPLY FOR FINAL PAYMENT
HOW DO I QUALIFY FOR THE CRUISE ASSURANCE PROGRAM
HOW DO I TAKE ADVANTAGE OF CRUISE ASSURANCE
IF I POSTPONE MY CRUISE, WILL I GET A REFUND FOR MY PRE-CRUISE ITEMS PURCHASED?
WHEN DOES MY FUTURE CRUISE CREDIT EXPIRE?
WHAT IF THERE IS A DIFFERENCE IN THE NEW CRUISE PRICE VS. MY FUTURE CRUISE CREDIT?
DOES THIS PROGRAM APPLY RETROACTIVELY TO PREVIOUSLY CANCELLED BOOKINGS?
CAN GUESTS IN A BOOKING CHOOSE TO CANCEL, WHILE OTHER GUESTS DO NOT CANCEL AND DECIDE TO CRUISE?
IF I WAS ORIGINALLY TRAVELING WITH A FRIEND AND AT THE TIME OF REBOOKING HE/SHE DOESN'T WANT TO TRAVEL, CAN I GO ALONE?
WHAT IF I DO NOT CHOOSE CRUISE ASSURANCE?
WHEN IS THE LATEST I CAN CHANGE MY CRUISE?
|Cruise Departs||Must Complete Online Form By|
|Sunday||Friday by 5pm EST|
|Monday||Saturday by 5pm EST|
|Tuesday||Sunday by 5pm EST|
|Wednesday||Monday by 5pm EST|
|Thursday||Tuesday by 5pm EST|
|Friday||Wednesday by 5pm EST|
|Saturday||Thursday by 5pm EST|
TERMS AND CONDITIONS
Effective March 10, 2020 - MSC Cruises Canada guests who have a cruise on or before July 31, 2020 may difer their cruise up to 48 hours prior to departure and reschedule. A Future Cruise Credit will be issued for the amount paid to any future cruise of your choice departing on or before December 31, 2021. The Future Cruise Credit is non-transferable. To book your new reservation, you must complete the Cruise Assurance Form online prior to calling our contact center at 833-253-9978 or your preferred travel advisor. This offer can be withdrawn or modified at any time without prior notice.