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UPDATE ON EXTENSION OF FLEET-WIDE HALTING
OF OPERATIONS THROUGH TO 31 JULY


 

We at MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 31 July, in light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency.

We have previously announced the temporary halting of all its ships globally through to 10 July. As governments across the globe have since further strengthened ashore public health and safety measures to protect local populations and contain the further spread of the virus, today’s decision by MSC Cruises to further extend this extraordinary measure aims to mirror and further support the effectiveness of such efforts.

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings on our ships up to 31 July and we are genuinely sorry for the inconvenience that this will cause you. By announcing this now, we intend to provide travel agents and guests who are booked on affected sailings with as much time as possible to move your booking to a future cruise.

To find out how to move your upcoming cruise, please contact your travel agent or call us at 1-833-253-9978
Should you be booked with a Canadian tour operator, please contact them as their terms and conditions may vary.

 
 
 
 
 
 

information

FAQ

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From March 16 to July 31 included

MSC BELLISSIMA

March 14 to July 31 included

MSC DIVINA

From March 20 to July 31 included

MSC FANTASIA

From March 28 to July 31 included

MSC GRANDIOSA

From March 14 to July 31 included

MSC LIRICA

From March 14 to July 31 included

MSC MAGNIFICA

From March 16 to July 31 included

MSC MERAVIGLIA

From March 15 to July 31 included, Canada/New England September 5 to October 22

MSC MUSICA

From March 16 to July 31 included

MSC OPERA

From March 10 to July 31 included

MSC ORCHESTRA

From March 20 to July 31 included

MSC POESIA

From March 22 to July 31 included

MSC PREZIOSA

From March 14 to  July 31 included

MSC SEASIDE

From March 14 to July 31 included

MSC SEAVIEW

From March 19 to July 31 included

MSC SINFONIA

From March 13 to July 31 included

MSC SPLENDIDA

From March 29 to July 31 included

 

 
 
 
 
 
 

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher will enable you to reschedule the future cruise, for any departure on or before December 31, 2021. Vouchers will be send within April 2020. 

If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
 

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, Excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.
 

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.
 

Is it possible to exchange the voucher for a full refund of the booking?

The Future Cruise Credit is not refundable and shall be used only for your next cruise within December 31, 2021 included.  
 
 

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable
 

Is it possible to extend the validity of the Future Cruise Credit voucher?

All markets except the below: No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before/on December 31, 2021. If not used, the voucher expires.

 

USA, Canda, UK, Ireland, Australia, New Zealand only: No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before December 31, 2021. If not used by the end of 2021, MSC Cruises will refund 100% of the voucher value.

 

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.
 

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, etc…) and leverage the voucher value for such usage.
 

Once I decide when to schedule my next cruise, how should I proceed to redeem the voucher?

For redeeming the voucher, you have 2 options:

 

1.  If you booked directly with MSC through our consumer website or through our contact centre please contact us at 1-833-253-9978. Be ready to provide your original booking number, as well as the new cruise date for the future cruise reschedule.

 

2. If you booked through a travel advisor or a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

 

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.

 

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions ay apply by country. If your booking was made through a Travel Agency, please contact your travel agent.
 

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.
 

Does the voucher issue also apply to groups?

For groups bookings for which MSC Cruises has already been fully or partially paid, the Future Cruise Credit voucher will be issued and sent to the travel agency, for the same amount initially paid net of any amount refunded. No individual voucher will be generated for group bookings. For groups confirmed but not booked, no voucher will be issued. For more information please contact your Travel agent.